Customer Service Representative - FMCG (m/w/d)

Customer Service Representative - FMCG

Germany, Frankfurt

ZURU Edge – Product and Operations

Full-Time / Hybrid

Founded in 2003 by brothers Nick and Mat Mowbray, ZURU has quickly grown to become an international company with over 5,000 employees at more than 30 locations worldwide. As one of the largest toy companies in the world, our globally recognized and award-winning brand portfolio includes Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, Snackles, and many more. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.

Are you a service-oriented, structured, and independent team player who can keep a cool head even in stressful situations? Do you enjoy innovative products and feel comfortable in a dynamic, multilingual, and multicultural environment? If so, become part of ZURU and join our sales team as a Customer Service Representative!

Your Tasks:

• You will act as the central contact point for our customers and partners via phone and email
• You will be responsible for the entire order process, recording orders, creating order confirmations, and ensuring timely delivery to our customers
• You will work closely with our warehouse team, key account managers, and international colleagues in New Zealand and China
• You will actively support the team in projects and continuously work on optimizing our internal processes to improve service
• You will create listing documents, partly via customer portals
• Your ideas are welcome: You will help shape the company and actively drive it forward

Your Profile:

• You have a completed education or comparable experience in customer service or a similar field
• You have a strong service and customer orientation and enjoy dealing with customers and sales partners
• You are a true team player, work solution-oriented, independently, and impress with strong communication skills
• You have very good organizational skills and an entrepreneurial mindset
• Your working style is characterized by high reliability, accuracy, and a strong sense of quality
• You have IT affinity – very good Excel skills are a must, SAP knowledge is an advantage
• You have very good German and English language skills in both writing and speaking

What We Offer:

• A dynamic and friendly work environment
• Competitive compensation
• Flexible working hours
• A modern office in Frankfurt city center with very good public transport links or parking options
• Coffee, water, and fruit in the office kitchen
• Office breakfast every first Tuesday of the month

ZURU – Tomorrow Reimagined