Sr. Customer Operations Analyst

Job Title

Responsible for ensuring the timely and efficient supply of materials needed for production or operations

Maintain supply chain metrics and reports to track performance and drive continuous improvement.

Collaborate with procurement, logistics, and production teams to optimize inventory management and forecast demand.

Conduct root cause analysis of supply chain issues and recommend corrective actions.

Analyze situations/data, provide in-depth evaluation of variable factors (e.g., inventory segmentation, safety stock and ROP calculation, Excess & Obsolete inventory, and inventory optimization).

Analyze and make recommendations on efficient use of supply to management with a focus service / in-stock ratios with insight to True Root Cause when we experience failures across inventory.

Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.

Make recommended adjustments to forecast and inventory targets based on changes in demand and market trends.

Initiates appropriate communication with the Production and Operations Team regarding forecast changes.

Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.

Bachelor's degree in business, Computer Science, Electrical Engineering, Mechanical Engineering, or related field with 2+ years of experience. (Alternatively a Master's and 0+ year of experience).

Advanced PC skills and expert in Microsoft Office, particularly Excel.

Excellent communication, written, and presentation skills. Working knowledge of Tableau/ Power BI for data visualization and presentation.

Strong analytical and problem-solving ability.

Experience working in an ERP system (preferably SAP) a plus.

Highly detailed planning and organization ability, multitask, set own priorities and adapt to a changing environment.

Ability to present complex information to senior leadership and obtain alignment.

Teamwork: Works effectively across organizations to achieve company goals and objectives.

Direct experience in procurement or supply chain function.

An understanding of server products preferred.

At ZT Systems, you'll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that's challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

When you join ZT, you'll enjoy a range of world-class, inclusive employee benefits designed to grow with you and our company. From competitive compensation to 401K matching to comprehensive health & wellness programs and tuition reimbursement, ZT Systems offers industry leading benefits packages for eligible employees designed to help you get the most out of life.

ZT Group Int'l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.