Customer Success Manager (commercial) (red Canary) - Remote Eligible

Customer Success Manager (Commercial)

Red Canary, a Zscaler company, monitors an enterprise's environment to detect and respond to cybersecurity threats so they can focus on their mission. Our Managed Detection and Response (MDR) solution is a unique blend of human expertise and security, which protects organizations from modern adversaries as their teams work remotely, move to the cloud, and they adopt new cybersecurity and IT technologies.

We're looking for an experienced Customer Success Manager (Commercial) to join our Customer Success team. Reporting to the Manager, Customer Success, you'll be responsible for:

• Developing strong, positive relationships with customers, guide them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services. Partner with sales to execute on expansion opportunities
• Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conduct regular executive business reviews to ensure satisfaction, value realization, and retention
• Maintaining a deep understanding of Red Canary's product and roadmap, guide customers on optimizing their use of Red Canary and their other security products, and gather product feedback from customers to inform future development.
• Delivering against quarterly OKRs and KPI targets

What We're Looking for (Minimum Qualifications):

• 2+ years of experience in an Customer Success, Account Management, or a similar client-facing role
• 1+ years of experience working with Salesforce and Zendesk.
• 1 + years of experience in cybersecurity
• Understanding of cybersecurity concepts, technologies, and industry trends (e.g., endpoint security, network security, cloud security, SIEM, threat intelligence, incident response)

What Will Make You Stand Out (Preferred Qualifications):

• Certifications or advanced degrees related to Customer Success, Project Management , Data Analytics, Cyber Security
• Ability to use customer relationship management (CRM) software, such as Salesforce, or Zendesk
• Expertise in the industry the company operates in SaaS and cyber security, including its terminology and trends, to better understand customer needs

Targeted Compensation Range: $100,000 - $115,000 OTE depending on experience.

Base Pay Range: $80,000 - $92,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.