Technical Account Manager

Technical Account Manager

Zoovu is a leading product discovery platform that helps brands and manufacturers deliver personalized, AI-driven commerce experiences across all digital touchpoints. Our platform powers search, configuration, guided selling, and conversational discovery for global enterprises. With an emphasis on turning complex product data into intuitive discovery journeys, Zoovu is redefining how people find and choose products in a digital-first world.

The Technical Account Manager (TAM) in the E-commerce sector plays a pivotal role as a key liaison between clients and the technical team, ensuring seamless integration, support, and optimization of technical solutions. The TAM acts as a strategic advisor, collaborating closely with clients to understand their business objectives and align technical solutions to meet those needs. This role demands a deep understanding of both the technical aspects of the product or service and the client's industry, facilitating effective communication and problem resolution.

Key Performance Areas (KPAs)

1. Client Relationship Management:

- Objective: Cultivate strong and strategic relationships with clients to understand their technical requirements and ensure satisfaction.

- Key Activities:

• Serve as the primary point of contact for clients, addressing inquiries and concerns.
• Conduct regular check-ins to understand evolving client needs and challenges.
• Collaborate with the technical team to deliver solutions that align with client expectations.

2. Technical Solution Optimization:

- Objective: Ensure the optimal functioning and performance of technical solutions to meet client goals and maximize value.

- Key Activities:

• Conduct technical assessments to identify opportunities for optimization.
• Collaborate with clients to implement updates and improvements.
• Proactively address technical issues to minimize downtime.

3. Cross-functional Collaboration:

- Objective: Facilitate seamless communication and collaboration between clients and internal technical teams.

- Key Activities:

• Act as a bridge between clients and technical teams, conveying client requirements.
• Collaborate with product development teams to incorporate client feedback into future releases.
• Ensure a smooth handover of projects from sales to technical implementation.

4. Client Education and Training:

- Objective: Empower clients with the knowledge and skills needed to effectively utilize technical solutions.

- Key Activities:

• Develop and deliver training programs to clients on the effective use of technical solutions.
• Provide documentation and resources to support client understanding.
• Stay abreast of industry trends to offer insights on optimizing technical solutions.

This Technical Account Manager role within the E-commerce sector is instrumental in building and maintaining strong client relationships, optimizing technical solutions, fostering cross-functional collaboration, and providing clients with the knowledge and support needed for successful implementation and utilization of technical offerings.