Customer Support Specialist - Remote Eligible

Job Title

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Responsible for managing and processing domestic orders, billings, and credits. Provides customer service support to our U.S. markets regarding detailed product information, pricing, sourcing, and product availability. Communicates directly with customers/distributors to resolve order issues, provide detailed product information, pricing, availability, and order delivery information.

How You'll Create Impact

• Receives and prioritizes orders based on customer requirements, product shipping modes, and product availability.
• Assists Corporate Regulatory Compliance with product retrieval procedures when necessary.
• Processes orders requiring special intervention and analyses. Requires high degree of research and problem solving.
• Answers very detailed product related questions for all product lines and makes product substitution recommendations when necessary.
• Reviews and processes requests for credits, pricing adjustments, quote responses, product shipment tracking, complaints, and special programs.
• Participates in the departmental 24-hour emergency "on-call" service.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Must possess excellent telephone etiquette. The ability to handle multiple telephone calls in a positive manner while maintaining a positive relationship with customers is essential to this position.
• Must be skilled in verbal and written communication techniques.
• Organizational and time management skills are essential.
• Must maintain a high degree of professionalism in a potentially frustrating environment with extreme time constraints.
• Demonstrated knowledge to identify Zimmer products by major product groupings and familiarity with product lines of other division.
• Participation in departmental 24 hour emergency "on-call" service is a requirement of this position.
• Required to work some holidays.
• Previous PC experience (alpha and numeric keyboards) required. Must be able to enter data at 7000 KDPH with 95 percent accuracy.
• Knowledge of ZDCS preferred for the purpose of order entry, maintenance, invoicing, item/order status, and all other inquiry conversations related to customer service.
• Thorough knowledge of Word, Excel and Livelink preferred.

Your Background

High School Diploma or equivalent with 5 to 7 years of relevant work experience.

Travel Expectations

Up to 10%

EOE/M/F/Vet/Disability