Customer Experience Specialist

Customer Experience Specialist

The Customer Experience Specialist is responsible for maintaining a high level of service and satisfaction across Zimmer Biomet's customers. In addition, you would be responsible for the optimal communication, support, correspondence and deliveries between customers, the Sales team and the wider Customer Experience team.

How You'll Create Impact

• Providing commercial and administrative support of all commercial activities from the Sales team regarding customers.
• Being the communication portal between the Sales team, back office and customers.
• Order processing and making reservations for instruments to be borrowed in connection with the surgeries.
• Handling the Order Management (providing accurate delivery dates, pricing information order status etc.)
• Allocating products.
• Being involved in inquiries
• Preparing immediate deliveries/ transfers of products.
• Handling order entry and checking price agreements and conditions.

What Makes You Stand Out

• Proficient in English & Dutch
• Strong proactive communication skills
• High level of being driven and persistent
• Great attention to detail
• Strong customer focus and responsiveness
• Ability to demonstrate a high level of flexibility

Your Background

• Solid professional experience operating within a Customer Service environment
• Knowledge of product, anatomy and physiology
• Preferably experience in production planning
• IT literate (MS Office, SAP, Salesforce)
• MBO/ HBO education in Business or Administration, or equivalent through professional experience

Travel Expectations