Customer Success Manager

Customer Success Manager

Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo's strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the customer portfolio and ensure successful partnership with customers.

Responsibilities:

• Partner with Customer Success and Delivery teams in kick starting engagement with new customers/business areas/products.
• Understand customer's tangible and intangible expectations, requirements and ensure they are delivered by Zifo
• Manage the engagement with customers and Zifo's internal teams, in alignment with Zifo's culture and values
• Partner with Service Delivery Management teams at Zifo to ensure transition of projects from Account Mining to Project execution
• Perform active Account Mining by expanding relationships beyond the current set of customer contacts/business groups and work with the Client Partner on the business plan for success
• Be the Zifo champion for Requests for Proposals (RFPs) from Customers; Work closely with Client Partners and/or own the response to RFP's and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies
• Identify and propose Value Adds, means to realize and ROI for the customer
• Be accountable for the successful business outcomes as part of the relationship between Zifo and client organization
• Establish and nurture relationships with clients, convert them to Zifo champions and build rapport with multiple stakeholders within our customer portfolio
• Ensure Zifo's ongoing business with customers are renewed as appropriate
• Be accountable for steering committee meetings and presentations with customer leadership
• Provide insights into industry trends and share consultative inputs with customers
• Proactively suggest best practices internally in Zifo and with customer interactions in the spirit of ongoing improvements and excellence