Senior Account Manager (luxury Category)

Senior Account Manager

We are looking for a Senior Account Manager based in Kuala Lumpur, Malaysia to develop the ZALORA's Luxury category. The primary focus in this role is to drive the growth of the assigned brands by being the spokesperson for Zalora.

Strong commercial experience in building a luxury portfolio will be essential to accelerating new brands acquisition as well. This is a unique, exciting opportunity to influence minds and make an impact at ZALORA in order to deliver our growth ambition in this exciting category.

Responsibilities:

• Build relationships with the assigned new and existing luxury brands by being the go-to person when it comes to supporting their needs at ZALORA
• Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand with an accurate forecasting and internal performance management
• Leading the commercial performance of the account via rigorous commercial management and strong ownership of the day-to-day customer relationship through effective negotiation, persuasion and conflict management/resolution skills
• Co-create brand strategic direction, to test initiatives and learn quickly in order to continuously growth the accounts and the category
• Liaise with brands on campaign objectives and work with Marketing to incorporate Sellers promotions into ZALORA's marketing calendar
• Work with the brands / internal teams to continuously improve operational aspects of their business which directly impact the customer experience
• Constantly review brands catalog and assortment to ensure the content meets ZALORA guidelines and coordinate with internal teams to fix the issues for an improved customer journey
• Handle various sets of daily, weekly and monthly business reports to improve visibility of brands performance to senior management

Requirements:

• 2-4 years of work experience
• Excellent English skills required
• Bachelor in Business, Marketing, Finance or related field
• Exposure in e-commerce and luxury industry is preferred
• Great negotiation, interpersonal and communication skills with the ability to forge effective cross-functional team relationships and confidently interact with senior stakeholders internally and externally to deliver business outcomes
• Willingness to work in a multicultural environment
• Robust commercial understanding, P&L literacy with innate numerical and analytical skills and ability to derive insights from data.
• Proactivity and entrepreneurial mindset to flex the needs of the role as the category develops
• Advance working knowledge of Excel, Tableau is preferred

ZALORA Group is Asia Pacific's leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia and Brunei, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA Group's localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.