Cloud Support Analyst II

Cloud Support Analyst II

The world's top banks use Zafin's integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin's platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

Who We Are

Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems.

With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs.

Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. Zafin is proud to be recognized as a top employer and certified Great Place to Work® in Canada, India and the UK.

• Minimum 4+ years of experience in production application support – techno functional, understand the product functions and features
• Experience in supporting client integration testing, preferable (SIT, UAT)
• Test and replicate production/non-production application issues, analyze logs and find the root cause.
• Experience in deployment – Jboss/Wildfly/Websphere/Weblogic, etc. (or any exp doing deployment in Azure is most welcome)
• Knowledge of basic database queries(oracle/ postgresql/ MySQL)
• Good communication skills – verbal and written
• Right attitude towards work
• Play the role of an incident manager
• Communicate and collaborate on service requests/incidents raised by/for our customers
• Learn and understand how our product services are delivered to customers
• Learn and understand our product from a functional and integration perspective
• Be part of a collaborative cross-functional team delivering value to a customer
• Lead and perform in a customer facing role

What's in It for You

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement.

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy.