Customer Support Analyst - Remote Eligible

Customer Support Analyst

Remote, Brazil, Full Time, Individual Contributor, 1 year of experience

At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.

Shape your future with Yuno!

We are orchestrating the best high-performing team! If you are an ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions, contributing to our global expansion. As a Customer Support Analyst you will be part of the Implementation & Technical Account Manger Team.

Your challenge at Yuno

• Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate.
• Prevention of critical incidents before they impact clients.
• Provide data-driven insights and propose improvements, positioning the NOC as a strategic team.
• Create standardized processes that ensure operational excellence and enable scalability.
• Ensure continuous operational coverage with well-defined shifts and seamless handovers.
• Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary.

Skills you need

Minimum Qualifications

• Basic knowledge in monitoring tools.
• Passionate about technology.
• Proficiency in Jira.
• Customer empathy and focus.
• Problem-solving.
• Fluent English.

What we offer at Yuno

• Competitive compensation
• Remote work - You can work from everywhere!
• Home Office Bonus - We offer a one time allowance to help you create your ideal home office.
• Work equipment
• Stock options
• Health Plan wherever you are
• Flexible days off
• Language, professional and personal growth courses