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Customer Support Agent
Support users to ensure smooth and satisfying delivery experiences
Tunis, Tunisia
Entry Level
3 days ago
Yassir
On-demand platform offering ride-hailing, food delivery, and digital financial services across North Africa and the Middle East.
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Customer Support Agent
As part of the growth of our activities, we are looking for a dynamic and motivated Customer Support Agent to join our team. Your mission will be to support our users — customers, couriers, and restaurant partners — and ensure a smooth, fast, and satisfying experience for all stakeholders.
Main Responsibilities
- Respond to inquiries from customers, couriers, and partners.
- Efficiently resolve order-related issues such as delays, cancellations, delivery errors, payment problems, etc.
- Follow up on complaints until full resolution.
- Update information in our systems (CRM, etc.).
- Collaborate with internal teams (operations, logistics, technical support) to improve processes.
- Help maintain a high level of satisfaction and fast response times.
Required Profile
- Previous experience in customer service, ideally in delivery, e-commerce, or the food industry.
- Excellent communication skills and strong customer-service orientation.
- Ability to handle urgent or sensitive situations with calm and professionalism.
- Versatile, detail-oriented, and a strong team player.
- Availability to work flexible hours, including evenings and weekends, depending on the schedule.
About Yassir
On-demand platform offering ride-hailing, food delivery, and digital financial services across North Africa and the Middle East.