Customer Service Specialist
Xylem
Customer Support Analyst
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
This is an excellent opportunity for someone with customer support, supply chain, or order management experience who enjoys problem-solving, working with customers, and collaborating across international teams.
About the Role
As a Customer Support Analyst, you will play a key role in delivering excellent customer service and operational support. You will manage customer interactions, support manual order handling in SAP, coordinate delivery timelines, and help resolve technical and shipment-related inquiries.
You will work closely with customer support, technical support, and shipment support teams to ensure smooth communication and customer satisfaction.
Key Responsibilities
Manage and process manual customer orders in SAP
Respond to customer inquiries via phone and email in a timely and professional manner
Support customers with order status, lead times, delivery updates, and shipment coordination
Assist with technical customer support and issue resolution
Collaborate with cross-functional teams to solve customer and operational issues
Troubleshoot and escalate more complex cases when needed
Maintain accurate customer records and documentation
Build strong customer relationships and ensure high service quality
Identify opportunities for process and service improvements
What We Are Looking For
A few years of experience in customer support, supply chain, order management, or a similar field
Fluent English and Polish (written and spoken) – mandatory
Experience working with customers and managing customer relationships
SAP knowledge is highly beneficial
Strong communication and problem-solving skills
Ability to work collaboratively in a team environment
Customer-focused mindset with a proactive approach
What We Offer
12-month contract with an international and purpose-driven company
First 3 months: full-time office presence in Strzelin
Afterwards: hybrid work arrangement
Opportunity to work in a global environment with cross-functional teams
Professional development and learning opportunities
Supportive and collaborative workplace culture
Additional Information
We are ideally looking for someone who can join the team in July.
Please submit your application in English.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.