Implementation Specialist - Remote Eligible

Implementation Specialist

Join our Xplor Pay team as an Implementation Specialist to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences. The Implementation Specialist plays a critical role in onboarding new merchant customers on payment processing solutions, by ensuring smooth account activation experience, educating merchants on how to use their payment processing equipment and/software, while providing technical support as needed.

The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs welcome calls and conducts setup process with new merchants.
• Provide orientation to Xplor Pay support sites post-onboarding process.
• Guide customers in logging into the online merchant portal reporting tool.
• Educate merchants on PCI compliance and Self-Assessment.
• Trains merchants on utilizing the Xplor Pay Virtual Terminal.
• Troubleshoot and configure credit card terminals.
• Collaborate with internal teams as needed to resolve merchant issues.
• Navigate multiple systems and tools while providing real-time support.
• Acquire the necessary knowledge on product offerings and processing solutions to ensure a high-level of merchant customer experience.
• Participate in special projects as assigned by your manager.

This role has a base salary pay range of $40,000 - $45,000 USD. May be considered for a discretionary bonus. This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska.

QUALIFICATIONS:

• High school diploma or equivalent.
• Experience in merchant services technical support, strongly preferred.
• Basic knowledge of credit card processing terminal/software types.
• Strong problem-solving, analytical skills, skills and attention to detail required.
• Ability to multi-task and remain composed under pressure.
• Exceptional written and verbal communication skills.
• Extreme attention to detail and strong organizational skills.
• Team-oriented mindset with a proactive demeanor.
• Ability to multi-task during the call on multiple computer systems.
• Analytical ability to diagnose problems and work quickly and independently to resolve issues.

COMPETENCIES:

• Forward Thinking - Anticipates how individuals and groups will react to situations and information and plans accordingly. Anticipates the consequences of situations and plans accordingly. Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems. Anticipates possible problems and develops contingency plans.
• Drives Performance - Develops challenging but achievable goals. Maintains commitment to goals in the face of obstacles and frustrations. Finds or creates ways to measure performance against goals. Has a strong sense of urgency about solving problems and getting work done. Creates momentum and drives behavior change when necessary.
• Adaptability - Adapts to new ideas and initiatives across a wide variety of issues or situations. Adapts interpersonal style to highly diverse individuals and groups in a range of situations. Supports major changes that challenge traditional ways of operating.
• Fosters Teamwork - Assumes additional responsibilities to facilitate the achievement of team goals. Seeking input from other team members on matters that affect them. Shares all relevant information with others.
• Open + Transparent Communication - Recalls others’ main points, taking them into account in own communication. Checks own understanding of others’ communication. Elicits comments or feedback on what has been said. Maintains continuous, open and consistent communication with others.
• Technical Expertise - With guidance, completes common tasks, which present limited difficulties. Reads standard documents to extract key information. Assists team in carrying out complex tasks.

Our four core values that guide us from how we hire and recognize our team members to how we interact with our customers day to day:

Make life simple Build for people Move with purpose Create lasting communities If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of the perks of working with us:

• 12 weeks Gender Neutral Paid Parental Leave for primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.