IT Support Specialist

IT Support Specialist

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Job Overview

We are looking for a proactive IT Support & Infrastructure Administrator to manage and maintain our company's IT infrastructure, provide technical support to employees, and ensure smooth operation of all systems and services. The ideal candidate will have experience in system administration, user support, and IT project participation.

Key Responsibilities:

• Provide technical support and administration for users and IT infrastructure.
• Source, prepare, and deliver equipment for employees, including logistics for remote workers.
• Set up new hardware, including initial software installation and configuration.
• Collaborate with the Service Desk to handle incoming IT requests and resolve issues.
• Monitor software license usage and compliance.
• Participate in planning and development of the company's information systems and IT infrastructure.
• Create, remove, and manage user accounts.
• Participate in remote technical support and troubleshooting.
• Advise employees on problem-solving and IT-related issues.
• Monitor user infrastructure and company IT services.

Requirements:

• Professional education in IT or a related field.
• Minimum 2 years of experience in a similar role.
• English proficiency at B2 level or higher.
• Knowledge and hands-on experience in system administration: Windows AD, Microsoft Azure, Google Workspace, OKTA.
• Experience with technical support of SIP clients/applications.
• General understanding of GDPR and information security requirements.
• Understanding of networking principles, IP addressing, and routing.
• Knowledge of remote access technologies (VPN, Remote Access, etc.).

Desirable Skills:

• Knowledge of scripting languages (Bash, PowerShell).
• Experience with modern distributed team technologies.
• Understanding of cloud services principles.
• Knowledge of ITIL/ITSM frameworks.

What We Offer:

• Russian speaking team in the large international (English speaking) company
• Successful startup (300+ people in Europe) inside the world market leader (1000+ people in total)
• Home office full-time as a contractor of relocation as an employee to Munich/Leipzig, Germany
• Significant bonuses are proposed (cash or RSUs)
• Compensation is negotiable with each candidate

Ready to join us? Please submit your CV in English.