Technical Helpdesk & Digital Remote Support Associate Professional
Xerox
Solutions Specialist
The Solutions Specialist provides technical support for complex software and hardware solutions across server-based, cloud-based, and device-based environments. This role focuses on troubleshooting, resolving customer issues, and delivering a high-quality support experience through effective communication and problem-solving.
Work in a dynamic technical support environment with exposure to advanced technologies. Support a wide range of solutions including cloud, server, and device-based systems. Build strong problem-solving and technical troubleshooting expertise. Collaborate with knowledgeable teams and customers. Develop skills in customer communication and technical resolution.
Provide technical support via phone and email for complex solution products. Analyze issues, troubleshoot effectively, and identify appropriate solutions. Own and manage customer issues through to full resolution. Communicate clearly with customers, providing updates and guidance. Collaborate with team members to improve processes and service delivery.
Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience. 2 to 3 years of technical support experience. Basic knowledge of computer systems, networking, and printing technologies. Familiarity with server-based, cloud-based, and device-based solutions. Strong communication, analytical, and organizational skills. Amenable to shifting schedule (APAC, EMEA, NA).
Training on supported technologies and troubleshooting processes. Exposure to a variety of technical environments and customer scenarios. Collaborative team environment focused on knowledge sharing. Opportunities to strengthen technical and customer support skills. Structured processes to support effective issue resolution.