Deployment Project Coordinator
Xerox
Job Title
Technology Transformation SME
Job Description
Purpose: Responsible for planning and designing enterprise-wide business solutions for external customers. The Technology Transformation SME is accountable to lead the requirements gathering and implementation of all new Technology deployed within the GRSO GCC direct and indirect organization across all supported geographies. The SME will liaise with XDX teams as well as operational teams to ensure the correct set-up and processes are created, signed off and deployed. The role will also have responsibility to maintain and support existing technology including telephony.
Scope
Specific: Individual contributor Global role accountable for GCC Americas and EMEA support No financial budget Primary Responsibilities: Act as SME on behalf of GRSO GCC teams within XDX led projects to define requirements for new technologies to be implemented Liaise with operations team to ensure all requirements are captured and documented correctly Ensure alignment and sign off Work with Technical teams to design functionalities and test that they meet the scope and requirements Work with training and process teams to prepare operational deployment Monitor and track roll out within all operation Support operations in early life days to learn how to manage and monitor the new technology Work with XDX team for current system upgrades