Customer Service Associate

Customer Service Support Associate

RNB State Bank is looking for a driven, reliable, hardworking employee who wants to make a difference and provide exceptional customer service for our clients and in our community. If your goal is to build a career that is impactful & fulfilling, consider joining the dedicated team.

Benefit Package Offered: (Subject to Eligibility Requirements)

• 401(k) plan with company contributions
• Medical, Dental and Vision Insurance
• Supplemental insurance options
• Health Savings Account with company contribution
• Employer paid Life/LTD - AD&D Insurance
• Paid Vacation, Sick and Holiday time
• Flexible Spending Account
• Professional Development Resources/Tuition Reimbursement
• Employee Assistance Program
• An annual bonus may be paid to eligible employees based on company & individual performance.

The Customer Service Support Associate provides customer service support to all financial branch functions, opens new accounts, sells Bank products, answers customer questions, resolves account problems and serves customers in an efficient, timely and courteous manner by performing the following duties:

Essential Duties and Responsibilities

• Provides quality customer services as outlined in the Bank's New Account Standards guidelines.
• Answers incoming calls in a prompt, courteous and professional manner.
• Takes customer inquiries in person and by phone, including but not limited to account balances, researching items, providing copies of statements, and transferring funds.
• Assists customers with online banking and debit card related inquiries.
• Takes orders for checks and deposit slips.
• Explains the different types of products available to customers and suggests the most appropriate one for their needs.
• Establishes proper identification of customer and completes necessary forms requiring customer's signature.
• Inputs new account information or data changes into the on-line system.
• Assists customers in balancing their DDA accounts.
• Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented.
• Receives installment loan payment and issues receipts.
• Processes mail deposits, night drop, and ATM deposits which are opened under dual control.
• Transfers funds and performs balance inquiries for customers using the on-line system.
• Maintains monthly records of all accounts opened and closed.
• Mails necessary documents to customers including but not limited to new accounts and loans.
• Prints reports from Director as needed.
• Organizes and scans documents.
• Files documents as needed.
• Provides notary services.
• Maintains adequate supply of documents for all branch related functions.
• Assists loan customers with account inquiries, loan payments and loan applications.
• Assists all departments with preparing customer packets for bank products.
• Responsible for adherence to regulations and Bank policies and procedures.
• Promotes Bank services and cross-sells Bank products.

Nonessential Duties and Responsibilities

• Performs all functions related to Safe Deposit Boxes.
• Takes the mail daily and delivers mail to the appropriate departments.
• Organizes and makes arrangements for Bank Board Meetings when in Saratoga.
• Organizes and sets up Blood Pressure Clinic.
• Organizes and sets up for branch parties and/or events.
• Performs all other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Word Processing software.

Certificates and Licenses

No certifications needed.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl.

RNB State Bank is an Equal Opportunity Employer