Client Success Executive

Job Opportunity at Oracle Health Government Services

We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systems—helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you're excited about making healthcare more human, you've come to the right place. Are you a problem solver and creative/strategic thinker who thrives on helping clients exceed their goals through building collaborative relationships, ensuring exceptional service and enabling deep adoption of and value from Oracle technology and who craves a high organizational profile? If so, we want you on our team!

Within Oracle Health Government Services and the Client Excellence Pillar, our client success executive team is dedicated to being structured, standardized, and proactive in relationships with the VA Medical Centers (VAMC) that are live or in-deployment with Oracle Health software. We are the end-to-end owners of the relationships with VA Medical Centers. We establish and execute site-level strategy aligned with the priorities of the executive leadership team at each VAMC. We bring the best products and people to ensure adoption, roadmap awareness and input, and drive the site to self-sufficiency after deployment. We ensure learnings are communicated across the VA and Oracle for the benefit of all, and we continue to enhance the model for future sites.

As a client success executive, you will proactively build and maintain the relationships with one or more VAMC's. You will operate efficiently and reliably, communicate effectively at executive levels across Oracle and the VAMC, serve as a trusted advisor to the VAMC executives, solve problems, and elevate and measurably improve the VAMC---driving the site to serve as a passionate advocate for Oracle Health. You will be a master of working in a matrixed environment, drawing on the power of various Oracle Health teams and your peers within the client success team.

Responsibilities

Accountable for the relationship with one or more client VAMC's

Forms meaningful, beneficial relationships with VAMC personnel as a "trusted advisor"

Determines and executes on client strategic plans, aligning OHGS activities with VAMC priorities

Presents client strategies to OHGS executive audiences

Maintains and works on client issues

Engaging correct processes and people to deal with issues via national teams or local personnel across OHGS and the VA

Goal-driven: Attains measurable improvement on various metrics such as satisfaction scores and adoption metrics

Brings cross-functional teams from Oracle together to execute on strategic plans and solve problems

Prepares verbal and written monthly and quarterly briefings to large audiences within Oracle Health, executive leadership teams at sites, and VA national personnel

Shares learnings from VAMC's with peers and OHGS teams as applicable

Ability to work collaboratively

Seeks improvement relentlessly

Top Skills or Competencies to Be Successful

Excellent oral and written communication skills at executive levels

Critical-thinking and decision-making balancing needs of multiple stakeholders

Ability to lead and manage teams to excellence in matrix environments

High reliability in accomplishing tasks with minimal supervision – both recurring and one-off

Ability to navigate organization (VA and OHGS) to solve client problems and escalate effectively

Strategic thinking

Relationship-building

"Can-do" spirit and relentless positivity

Basic Qualifications

• Minimum of 10 years relevant professional experience in technology or healthcare
• At least 5 years in managing client executive-level relationships in sales, deployment, support, or client relationship settings at Oracle Health or within clinical settings (required)
• Receipt of the appropriate government security clearance for your position
• Due to the client contract, you must be a US Citizen

Preferred Qualifications

• Bachelors
• Existing VA govt clearance (strongly preferred)
• Previous experience dealing with VA or other federal govt agencies (preferred)

Expectations

Must reside in or be willing to relocate to an already virtually approved location

Must be willing to travel up to 100% as needed

Willing to work additional or irregular hours as needed and allowed by local regulations

Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Perform other responsibilities as assigned

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC5

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