Client Services Representative

Job Title

Primary Duties/Responsibilities: Support customers with account inquiries and questions via telephone, e-service inquiries, and mail by performing the following duties:

• Assist customers by providing account information and explaining available services such as savings & checking accounts, online banking, mobile banking, debit cards, wire transfers, security code words, stop payments, reconcilements, balance transfers and account closing
• Support e-service clients with ACH processing and general online banking inquiries
• Assist customers with debit card questions, maintenance & issue new debit cards
• Provide customer service and support to internal and external clients and resolving customer questions and concerns in a timely manner
• Other duties as assigned

Qualifications:

• Excellent customer service & communication skills for assisting clients by telephone and online
• Solid knowledge of bank products & services
• Computer skills (Word processing, Windows), understanding of online services, typing, spelling & grammar for written communications
• Effective level of problem solving; works independently and in conjunction within the department and with other departments to assist with daily operations
• Knowledge of bank operations desirable

This is a Full-Time Position Hilltop Bank is an EEO Employer No established salary range