(junior) Account Manager (m/w/d)

(Junior) Account Manager

Wunderflats is Germany's market leader for flexible furnished housing. The Berlin-based scale-up was founded in 2015 by Jan Hase and Arkadi Jampolski. The platform provides easy and secure solutions for medium-term rentals with a minimum rental period of one month, connecting those seeking flexible housing with those offering it.

Wunderflats provides a comprehensive rental solution, offering verified rental agreements, apartments, tenants, and landlords, along with additional services such as professional photography and rental management.

Wunderflats currently lists over 50,000 apartments in Europe and has over 190 employees.

Your mission is to make sure that tenants and landlords at Wunderflats have the best possible experience – personally, solution-oriented, and with the extra special touch. With your commitment, you ensure that our customers are not only satisfied but also thrilled.

Your Mission

• Enthuse and support our customers beyond the expected with a go-the-extra-mile mindset.
• Accompany tenants and landlords proactively through the entire application and booking process.
• Recognize individual needs and find suitable apartments from the Wunderflats portfolio to create genuine win-win solutions.
• Act as the interface between tenants and landlords and handle challenging situations confidently and solution-oriented.
• Guide your work data-based, follow clear KPIs, and develop strategies to exceed goals.
• Drive process optimizations and ensure a direct contribution to the company's success through your performance.

Your Profile

• Fluent German (C1) and very good English (B2) skills.
• Excellent verbal and written communication skills.
• Self-initiative and the ability to take responsibility independently.
• Routine in using CRM tools, Google Sheets, and Google Drive.
• Strong customer orientation and focus on measurable results (KPI mindset).
• Data-driven and performance-driven: you use insights to continuously improve processes and results.
• High motivation, willingness to learn, and personal drive in a dynamic environment.

Our Pitch

• Be part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact.
• Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time.
• We support you in your personal and professional development, e.g., through individual training programs, workshops, or participation in trade fairs and conferences.
• Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
• Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace, and fruit and drinks on us.
• Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer, and table tennis.
• A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket? - here you go! - and even more!

*We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person, visible or not.