Customer Success Specialist

Customer Success Specialist

Do you have a great attitude and a willingness to proactively support customers? If this sounds like you, we have an immediate opening for a Customer Success Specialist. Your primary responsibilities include building and maintaining customer relationships by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations in a fast-paced, multi-system environment.

DUTIES AND ACCOUNTABILITIES:

• Deliver positive customer experience by focusing on excellence in communication, process, and compliance.
• Anticipate, identify, manage and proactively work to seek Lean Process solutions for potential problems.
• Review customer orders for accuracy to ensure information is accurate for billing and account requirements.
• Educate and collaborate with customers to utilize the Customer Portal to be able to access information on demand.
• Communicate client change needs promptly and effectively.
• Maintain a 'solutions-focused' approach with a proactive, high sense of urgency in all regards.
• Ensure order processing and shipping requirements and timelines are achieved.
• Demonstrate ability to work in and master multiple internal and customer systems.
• Occasionally attend and or participate in customer presentations when required.
• Assist sales and site staff when workload and opportunity allow.
• Perform other duties as assigned or requested by management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong computer skills utilizing Microsoft Excel, Word, Access, and Outlook.
• Excellent written and verbal communication skills.
• Positive and professional customer service-oriented attitude.
• Experience working with customers in a relationship-building environment detail and deadline-driven.
• Organized with the ability to prioritize multiple tasks to ensure completion.
• Independent starter with the ability to seek out improvements.
• Core values are essential to a safe, productive, and enjoyable working environment.
• Be a positive team player accepting of change.
• Bi-lingual speaking capabilities are a plus.
• Ability and willingness to travel less than 10%

PREFERRED EDUCATION AND EXPERIENCE:

• Two years' experience in a warehousing/distribution or E-commerce environment.
• High School Education.

PHYSICAL CAPABILITIES AND REQUIREMENTS:

• Ability to sit for extended periods.
• Ability to use hands and fingers for computer keyboarding, and answering phone calls.
• Ability to communicate via the telephone using speaking and hearing skills.

BENEFITS AND TOTAL REWARDS:

• Competitive wages, including shift premiums; weekly paychecks, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance and Employee Assistance plans.
• Company-paid Time-Off (PTO), and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
• Referral Bonus, Wellness Programs, Clothing Allowance/Uniforms, Safety Shoe and Safety Glasses Reimbursement.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.