IT Support Administrator

IT Support Administrator

We are seeking a proactive and detail-oriented IT Support Administrator to provide first- and second-line technical support and ensure the efficient operation of IT systems. The role involves user support, systems administration, cybersecurity compliance, and coordination with external service providers. The ideal candidate will have strong troubleshooting skills, experience with Microsoft and cloud environments, and a solid understanding of IT infrastructure and security best practices. This role will be based in Havant, Portsmouth and is a 12 month FTC. Key responsibilities include providing onsite and remote IT support for hardware, software, and network-related issues, administering Active Directory, user accounts, permissions, and Group Policy. The candidate will also configure and deploy laptops, desktops, and mobile devices, install, update, and troubleshoot business applications and Microsoft 365 tools, manage Azure environments and cloud-based services, monitor and maintain IT systems, networks, and infrastructure performance, implement security controls including MFA, endpoint protection, patching, and encryption, support compliance frameworks such as Cyber Essentials / ISO 270001 (advantage), maintain IT asset inventory, licenses, and lifecycle management, coordinate with Managed Service Providers (MSPs) and external vendors, support onboarding and offboarding processes, document IT processes, SOPs, and system configurations, and participate in IT projects, upgrades, and continuous improvement initiatives.

Preferred/Advantage experience with ERP systems (e.g., SAP) IT certifications (e.g., Microsoft, CompTIA A+, Network+, Security+) experience working with MSPs or outsourced IT environments. Key competencies include strong troubleshooting and analytical skills, excellent communication and user support skills, ability to work independently and prioritize tasks, high level of integrity and attention to security.