Customer Support Coordinator

Customer Support Coordinator (12 Months Full-Time Contract)

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and a more sustainable future that we can all be proud of. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Customer Support Coordinator in Singapore. This is a temporary opportunity (12 months) to cover the absence due to the long-term maternity leave, and its location is Pandan Crescent, Singapore.

About the Position

As a Customer Support Coordinator, you will:

• Answer, identify and prioritise (triage), incoming support requests according to the service level the customer is entitled to and the urgency of the request
• Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
• Provide service quotation to Customers based upon the job requirements
• Prepare Field Support Engineers (T4) and Service Partner for the job
• Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP
• Verify completion of service support delivered
• Invoice Customers as per initial quotation and based on service outcome
• Maintain competent understanding of actual and new company's products, their functions, and alternatives
• Review the Quality Management System requirements and ensure operations complies
• Perform weekly on-call duties

To Be Successful in This Role, We Expect You To Have/Be:

• Commercial vocational diploma with corresponding professional experience. (The position is suitable for a recently graduated candidate or a person with one- or two-years’ experience)
• Able to work independently
• Effective time management skills
• Continuous Improvement Mindset
• Fluent in English & Chinese, written and spoken. This role involves liaising with clients and local agents in both languages

Why you and us?

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community. Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps:

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you'll receive a confirmation email.

In case of any questions, reach out to Hyun Joo Kim, Talent Acquisition Partner, Email: hyunjoo.kim@wartsila.com (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 02/10/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.