Bilingual Customer Service Representative

Bilingual Customer Service Representative

Wood Personnel is working with a leading manufacturer of innovative, high-tech performance tires in Nashville, TN to identify a Spanish Bilingual Customer Service Representative to join their team. They are seeking someone who is customer-oriented with previous call center experience and can display elevated levels of professionalism. Excellent attendance and reliability is a must.

Compensation:

1. In Office (No remote options)
2. $22/hour
3. Monday through Friday; 8:00am – 5:00pm
4. Health insurance office during temporary period
5. Weekly pay

Requirements:

• Must be fluent in English and Spanish
• Experience in tire industry or related industries a plus
• Previous Call Center experience
• Customer Service experience
• Strong organizational skills with great attention to detail
• Proficiency in Microsoft Office – specifically Excel
• Excellent ability to multi-task
• Professional and courteous phone presence

Responsibilities:

• Answer inbound calls and emails to address customer questions and inquiries
• Receive and answer simple to complex customer inquiries for all products through specialized technical knowledge of products and usage
• Answer technical questions that are related to tires and their warranties
• Process customer’s complaints and give appropriate warranty
• Research and obtain resolution of a variety of customer complaints and issues
• Keep up with the competitors’ product information and tire industry regulations
• Any other duties/responsibilities as assigned by management