Sr. Program Manager - Digital Customer Experience - Remote Eligible

Job Title

Qualifications:

7-10+ years of experience in program management, project management, PMO support, or related roles within a technology or digital product environment.

Experience creating and maintaining weekly scorecards, dashboards, or status reports.

Experience in a digital product or software development environment.

Experience working with large teams, over 50 team members.

Experience organizing events or team-building activities (e.g., murals, offsites) and coordinating logistics.

Bachelor's Degree in Arts/Sciences (BA/BS) Related Field required.

Demonstrated ability to work effectively with large cross-functional teams (engineering, product, design, analytics, operations) and at multiple organizational levels.

Strong organizational and task-management skills with a proven track record of managing multiple initiatives simultaneously.

Excellent written and verbal communication skills; ability to distill complex information into clear updates for executives and diverse stakeholders.

Proficiency with program management and collaboration tools (e.g., ServiceNow, Microsoft Teams/Outlook, Smartsheet, Shortcut, or similar).

Ability to identify dependencies and risks, with a structured approach to escalation and remediation.

Comfortable with a mix of strategic coordination and hands-on administrative tasks.

Problem-solving mindset, proactive, with strong attention to detail and follow-through.

Familiarity with agile frameworks and common product development lifecycles.

Basic data literacy (reading dashboards, interpreting metrics) to inform updates.

A reasonable estimate of the current base pay range for this position is $97,600 to $122k annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

Equal Opportunity Employer

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