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Service Desk Analyst

Lead NOC monitoring operations and manage incidents across multiple customers in a 24/7 environment
9 hours agoBe an early applicant
World Wide Technology

World Wide Technology

Provides global technology solutions, systems integration, and supply chain services to help organizations design, build, and manage complex IT environments.
4 Similar Jobs at World Wide Technology

NOC/Monitoring Centre Manager

At least 2 years of experience working in NOC/Monitoring Centre managing multiple customers

Experience with Windows Server (2012/R2 and newer) and VMware environments

Hands-on experience with monitoring tools and service ticketing systems

Experience with Service Now an ITSM Tool

An asset is working with Logic Monitor as a monitoring tool

Ability to work in a fast-paced environment and manage multiple tasks/incidents simultaneously

Strong communication and interpersonal skills

Ability to analyze and troubleshoot complex technical issues

Technical certifications such as Cisco CCNA, Microsoft MCSE, or cloud certifications preferred

Proven experience in working rotational shifts including the overnight shift local time

The role is within a 24/7 environment that requires rotation of the following shifts 6:30amEST to 3:00pmEST 2:30pmEST to 11:00pmEST 10:30pmEST to 7:00amEST There is a requirement to work weekends and holidays

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Service Desk Analyst
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About World Wide Technology
Provides global technology solutions, systems integration, and supply chain services to help organizations design, build, and manage complex IT environments.