Customer Service Operator

Customer Service Operator

Location: Exeter

Contract: Permanent

Hours: Full-time 37.5 hours per week

Reporting To: CSD Team Lead

The Customer Service Advisor reports directly to the Customer Service Lead - Exeter and provides world class bespoke Customer Service to our Internal and External Key Account Customers.

ForFarmers has recently segmented its customers and identified strategic accounts which demand tailored support from the functions across its business.

As a Customer Service Advisor you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for these customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers. You will be focused on order, prescription and complaint management, in addition to structured reporting requirements, whilst proactively identifying ways to improve the customer experience at every opportunity. This is a unique customer service role in a fast paced, variable environment, which is equally demanding and rewarding.

Tasks and responsibilities as a Customer Service Advisor:

• Ensure the smooth flow of order information throughout the supply chain, liaising with key internal stakeholders to manage orders against available capacity
• Execute strategic order reviews to maximise fleet and production efficiency, to include dual dates, mill multiples, drop size and other supply chain principles
• Develop a deep knowledge and understanding of the key account process, its farmers and contract growers
• Offer highly efficient problem solving solutions
• Produce accurate reports within a timely manner
• Facilitate veterinary liaison with regards to prescription requirements for medicated diets, adhering to protocols and legal stipulations at all times
• Effective and efficient management of customer complaints, utilising the ForFarmers complaints system
• Enhance the complaints service for our key account through working collaboratively with key stakeholders to reach mutually beneficial outcomes

Your CV shows:

• Excellent telephone manner, combined with outstanding written communication
• Previous Customer Service experience, preferably in the Agricultural Industry
• The ability to work accurately and professionally under pressure
• A highly motivated individual, with exceptional attention to detail and organisational skills
• A team player, who can communicate effectively at all levels within the organisation
• Logical with a desire to problem solve
• SAP experience
• Microsoft Office experience, including Excel at intermediate / advanced level

Working with ForFarmers means working with: an internationally growing and highly dynamic company, a result-orientated organisation with a pleasant and informal work atmosphere, a company that gives you scope for individual initiative and responsibility as a result of which you can partially create your position and your future. Naturally, ForFarmers offers a good salary which suits your role, as well as excellent fringe benefits.

About ForFarmers

Do you ever stop to wonder where your Sunday morning poached egg came from? Or the milk in your cafè latte? Or what about the sausage and bacon served with full English? It will come as no surprise to you that the animals which produce these products need to eat themselves too. And that's where ForFarmers comes into the equation.

ForFarmers produces feed for cattle, pigs and poultry in both conventional and organic livestock farming. And that probably sounds a great deal simpler than it actually is. Make no mistake: an awful lot of knowledge, research and innovation has gone into one of those seemingly simple-looking chunks of animal feed. And these are the kind of things we, as a company, invest a great deal in.

What are the benefits of working for ForFarmers UK?

• Employee Assistance Programme (offering support on a range of topics).
• Private Medical Insurance.
• Options to enhance your pension after 12 months service (increased employer contributions).
• Opportunities to grow personally and develop within the business.
• Cycle to work scheme.
• B&Q Trade card offering 10% discounts in-store and online.
• And much more!