Account Manager - Latam - Remote Eligible
Workana
Account Manager
Are you excited by the idea of owning strategic client relationships and driving real business growth?
As an Account Manager, you won't just manage accounts. You'll grow them like your own business. You'll be the trusted advisor to key clients, ensuring their success, expanding our partnerships, and turning every interaction into an opportunity for impact.
Your Mission
Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner.
Responsibilities
Lead assigned accounts, taking full responsibility for their health, growth, and strategy.
Serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships.
Identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset.
Maintain a clear and up-to-date view of each account's pipeline, forecast, and contractual status.
Coordinate effective solution delivery with internal teams.
Generate regular reports on key metrics (booked revenue, account health, forecast, placements).
Proactively respond to client requests, anticipating needs and sharing relevant content to maintain proximity.
Identify and report with integrity when an initiative is not working, promoting transparency and accountability.
Organize and lead regular client reviews, to align objectives, gather feedback, and detect churn risks.
Deliver candidates ensuring quality and alignment in the selection process.
Key metrics / KPIs
Monthly/Booked Revenue: achievement of set targets.
Placements: number of candidates successfully placed.
Churn Rate: reduction in client attrition.