Junior Customer Service Technical Specialist

Associate Customer Service Technical Specialist

If making a difference matters to you, then you matter to us.

The Associate Customer Service Technical Specialist handles incoming questions and bugs reported by customers which have been identified as issues in the OneSumX for Risk Management application. The main task is identifying the specific issue out of the overall problem that is reported. First it is needed to reproduce the problem on a local environment and once successful, to identify the root cause (eliminating all side events which do not have to do with the real problem).

Responsibilities

• Resolve standard technical and product related issues reported by users via e-mail, telephone and remote access, using established policies and procedures
• Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using general knowledge acquired through education or experience
• Perform routine assignments and use established department policies and procedures to solve problems

Requirements

• Bachelor's Degree or equivalent relevant experience
• 0-2 years of experience in a similar position.
• Basic understanding of OOP, algorithms, and web applications
• Diagnostic ability: Ability to go to the core of the problem
• Database: MS SQL, Oracle and RDBMS concepts
• Programming languages basic: Java, JavaScript, SQL
• JEE application servers (E.g. Wildfly)
• Languages: Excellent spoken & written English
• A thorough understanding of a sizeable number of the tools and technologies listed above.
• Tools: Oracle SQL Developer, Maven
• Experience with Docker and Kubernetes

Personality / Personal traits:

• Ability to describe a concern (issue, enhancement, Knowledge Base article, mails in a clear, accurate and synthetic style.
• Team player.
• Persevering
• Excellent communication (written and oral) and interpersonal skills.
• Responsible, methodical and organized.
• Self-learner.
• Assertive, being able to make expert decisions based on personal judgement.

Our Offer

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
• Annual incentive plan based on division financial performance and your seniority
• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
• Corporate Health Insurance
• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
• Up to 28 days of annual leave based on seniority
• We have a strong Work from Home culture and take into consideration punctual needs and more
• Flexible working schedule. You'll find the flexibility for balance in your life
• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world