Customer Service Technical Specialist (Delivery Manager) - Hybrid USA R0048087

Job Description

Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology. Enablon provides enterprise-wide software solutions for small and large companies and is an extremely broad platform with a proprietary programming language, more than a hundred modules, and highly configurable. Therefore, each customer solution is unique.

Customer Service Technical Specialist (Delivery Manager) is responsible for both project implementation initial releases and customer support subsequent releases of Enablon software into Clients solutions. Responsible for planning, scheduling and governing the build through different stages. Aims to deliver product improvements or new functionality required by the business while protecting the integrity and stability of existing services.

Reporting to the Regional Support Manager, the Delivery Managers works closely with project teams, development team, key account managers, partners, customer support, and customers to ensure high-quality solution releases. This individual demonstrates excellent communication and organizational skills, as well as a strong focus on customer delight.

The Customer Service Technical Specialist (Delivery Manager) will provide KPIs and reports to management on a regular basis for continuous improvement as well as identify risks and issues.

Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Associate Director, Technical Customer Service, and work under the leadership of the Director, Customer Success, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America | WK. Please view the site office location directory for potential office preferences nationwide.

Division/BU About Us

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84.

Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023.

CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

#LI-Hybrid

Texas-Houston-Allen Pkwy

Texas-Dallas-Bryan St

Pennsylvania-Philadelphia-Market St

Florida-Tampa-West Boy Scout Blvd

Ohio-Columbus-Easton Commons Way

Indiana-Indianapolis-Woodfield Crossing Blvd

Texas-Coppell-Rombauer Rd

Wisconsin-Madison-Junction Rd

Georgia-Kennesaw-Chastain Meadows Ct NW

Kansas-Wichita-East Douglas

Ohio-Hudson-Terex Road

Delaware-Wilmington-Orange St

Missouri-Clayton-South Central Ave

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.