Account Manager M/f/x

Senior Account Manager

Are you an experienced and strategic account manager with a true 'service first' and analytical mindset? Does a challenging role in one of Europe's fastest-growing companies interest you? If so, then we'd love to chat!

What You'll Be Doing

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt's success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As a Senior Account Manager at Wolt, you will be responsible for managing our largest SMB merchants, increasing the adoption of Wolt's products and driving their growth on the platform. In this role you will drive commercial negotiations, close complex deals in a competitive landscape, analyze and synthesize large datasets and manage your portfolio with a consultative approach.

Day-to-Day in This Role You'll:

• Leverage your business acumen and analytical abilities to raise the adoption of Wolt's products and services among the restaurant partners within your portfolio.
• Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
• Constantly monitor your portfolio's performance, interpret complex data sets and provide data-driven consultancy to your partners.
• Conduct periodic meetings, present business reviews and lead discussions with a consultative approach.
• Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.
• Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship.
• Actively monitor the competitive landscape and feedback loop to influence Wolt's product improvements.

Our Humble Expectations

• Fluency in German and good English skills
• 3–5 years of experience in Account Management, Sales, Category / Vendor Management, or Marketing positions
• BA or MA degree in a relevant field (e.g. Business Management, Marketing)
• Understanding of sales principles and ability to deliver excellent partner experience
• Strong verbal and written communication skills with an ability to build relationships
• Good time-management skills with a problem-solving attitude
• High sense of ownership and proactivity
• Knowledge or previous exposure to analytical dashboards (e.g. Looker, Power BI) or data-driven decision-making
• Advanced Microsoft Excel / Google Sheets knowledge
• Willingness to travel regularly to meet key partners within the assigned city or region

What We Offer

• Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth: Opportunities for personal and professional development within a global organization.

Next Steps

1. Introduction meeting (You to Wolt and Wolt to you)
2. Meeting with your potential Manager
3. Show us why you're the best candidate for the role! (Assignment stage)
4. Final interview where we make sure we are a perfect fit for each other

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.