Customer Support Executive

Customer Support Executive - Ripon

Salary: £25,652 + Bonus + Excellent Benefits

Customer Support Executive - Ripon (HG4 1SL) - Managed Services

We are Managed Services, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Customer Support Executive based in Ripon, you'll be responsible for:

• Supporting our valued customers including Tesco, Asda, Morrisons, M&S and The Riverside Group by processing their orders mainly via email but also over the phone
• Liaising with other teams and our internal branch network to check stock and delivery timelines
• Answering general queries
• Building a great rapport with internal and external stakeholders

This is a Full Time Permanent Position hybrid role (3 days in the office and 2 at home) working 40 hours per week Monday to Friday mainly 08.00am - 5.00pm with an early rota of 07.00am - 4.00pm once every 8 or 9 weeks. There is also a requirement to work a Saturday 08.00am - 1.00pm once in every 4 weeks or a Sunday 10.00am - 4.00pm once every 4 weeks.

And here's what we'd like you to have:

• Excellent customer service and relationship building skills
• Confidence talking to different people
• Strong organizational skills with attention to detail
• The ability to multi-task and manage your own workload
• Enthusiasm with an eagerness to learn

We look forward to receiving your application!