Technical Support Specialist Vfds - Remote Eligible

Technical Support Specialist - VFD

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we\'ll give you what you need to make it happen. It won\'t always be easy, growing takes grit. But at ABB, you\'ll never run alone. Run what runs the world.

This position reports to: Technical Support Team Lead

Your role and responsibilities: As a Technical Support Specialist - VFD, you will be responsible for providing technical support to ABB Customers/End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives (VFDs), 3 Phase Power, System Control Wiring, and Connectivity. This position can be remote in the United States. The work model for the role is: Remote.

You will be mainly accountable for:

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn\'t limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
• Analyze problems and initiate effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction. Participate proactively in contributing feedback to the Quality department regarding product quality issues.
• Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost control objectives. Provide labor authorization for independent service representatives known as the Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America. Execute policy to help support Drives that are out of warranty.
• Maintain communication with other departments to stay abreast of product release and up-dates. Maintain technical competence in troubleshooting Drives. Enter each reportable case as applicable in the Salesforce Case Management System. Provide adequate notes in the case for each call.

Required to provide technical support during the...

Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law.