Service Desk Technician

IT Support Specialist – Service Desk

We are seeking a skilled and customer-focused IT Support Specialist to join our Service Desk team. This role is ideal for someone who enjoys troubleshooting, providing excellent support, and working in a fast-paced environment.

Key Responsibilities:

• Deliver outstanding Level 1 technical support and customer service to end users.
• Serve as the first point of contact for IT-related issues, gathering and analyzing information to resolve or escalate problems.
• Use knowledge base articles and standard operating procedures (SOPs) to resolve known issues efficiently.
• Escalate complex issues to Level 2 or Level 3 support when necessary.
• Troubleshoot and resolve break/fix issues, software/hardware configurations, installations, and repairs (including in-house or depot coordination).
• Assist with hardware setup, imaging, and peripheral support.
• Support users experiencing "stuck sessions" or access issues.
• Accurately document all activities and interactions in the ticketing system.
• Provide support for remote and home office users as needed.

Top Skills & Technologies:

• Help Desk & Service Desk Support
• Troubleshooting (Hardware & Software)
• Windows 10
• Active Directory
• Office 365
• Password Resets
• Imaging & Device Setup

Qualifications:

• Strong customer service skills with the ability to empathize and communicate effectively.
• Solid troubleshooting abilities and a proactive approach to problem-solving.
• Excellent verbal and written communication skills.
• Experience with at least three of the following: Windows OS, Microsoft Office, Active Directory, VDI, desktop imaging, hardware provisioning, remote access tools, or telephony systems.
• Familiarity with remote/home office support challenges.
• Scripting or experience with IT administration consoles is a plus.

Additional Details:

• Support hours are between 6:00 AM and 5:00 PM; candidates will work an 8-hour shift with a 1-hour lunch.
• Participation in an on-call rotation is expected after initial onboarding and training.

Pay and Benefits:

The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Neenah, WI.

Application Deadline:

This position is anticipated to close on Oct 14, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.