IT Client Services

Job Posting

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

The IT Client Services is responsible for addressing the following:

• Help Desk calls from company user base
• Creates the initial record of the request
• Resolves all Level One end-user problem
• Identify, evaluate and solve end-user workstation problems
• Support and train end-users in a wide range of software applications
• As needed; read, understand and apply complex technical information
• Contacts third-party vendors for warranty service repair
• Maintains punctual and predictable attendance
• Assist site with after-hours support needs
• Member of on-call after hours rotation for supporting all sites
• Ability to work with minimal supervision, while communicating with site administration and other team members
• Work closely to learn and share technical skills with other team members
• Good Communication Skills
• Able to lead medium sized projects and contribute solutions to knowledge base
• Master new computer technology
• Maintain cooperative working relationships
• Demonstrate sensitivity to, and respect for, a diverse population
• Mentor junior level technicians with technical training
• Dedicated Customer Service skills
• Active and supporting team member with eager, can-do attitude
• Strong knowledge of current desktop and laptop operating systems and hardware
• Ability to install and troubleshoot Microsoft Office and other desktop applications
• Skilled network and printing troubleshooting and problem resolution
• Ability to quickly learn and adapt to new technologies and processes
• Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications
• Must excel in an environment where exceeding customer expectation is the key objective
• Strong reading, documentation and basic math skills are required

Responsibilities:

• Provide technical software, hardware and network problem resolution
• Perform question/problem diagnosis and guiding users through step-by-step solutions
• Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and internet connection

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.