Diesel Engine Technical Support Speciali

Diesel Engine Technical Support Specialist

Duties and Responsibilities of Job: Why Work at Rehlko We have met today\'s energy needs while planning for tomorrow\'s for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. At Rehlko, our team members are the essential energy that powers our organization\'s success. We are committed to fostering a safe and sustainable work environment where safety is everyone\'s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job: As a Diesel Engine Technical Support Specialist, you will provide remote troubleshooting for common rail diesel engines, assist with training dealer technicians, and support warranty claim resolution. This role is primarily phone and online support, with occasional travel for onsite dealer visits and training. Important Notice:This position is primarily remote. However, if you reside within a 50-mile radius of a Rehlko site, you may be required to work onsite at least 2-3 business days per week.

Specific Responsibilities:

• Provide remote technical support to dealer technicians on common rail diesel engines (~80% of the role).
• Review and resolve warranty claims, coordinating with dealers and internal teams.
• Assist with technical training sessions (mostly virtual, occasional in-person).
• Travel up to 20% for dealer visits, troubleshooting support, or training facilitation.
• Collaborate with Engineering, Quality, and Training teams to improve service processes and materials.

Requirements:

• High School Diploma or equivalent.
• 3+ years troubleshooting common rail diesel engines OR completion of a Diesel Technology Associate Degree or Certificate in lieu of experience.
• Strong customer service and professional communication skills (phone-based troubleshooting).
• Familiarity with Microsoft Office Suite and ability to learn internal service systems.
• Capable of travel within assigned territory for dealer visits, troubleshooting support, and training facilitation.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The salary range for this position is $63,100.00-$79,500.00. The specific salary rate offered to a candidate may be influenced by a variety of factors including the candidate\'s experience, their education, and the work location.

About Us Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence are important cultural components that shape the way we work and relate to one another.

Learn more about Rehlko at www.rehlko.com/who-we-are

Application Instructions: Apply Online at www.aplitrak.com