Desktop Support Technician

Desktop Support Technician

TEKsystems is seeking a highly motivated Desktop Support Technician for a 6+ month onsite contract in Dodgeville, WI. This role requires a proactive IT professional with strong technical expertise in Microsoft device management and exceptional interpersonal skills. You will provide advanced Level 2–3 support, manage device lifecycle tasks, and deliver outstanding user experiences in a dynamic environment.

Responsibilities:

• Deliver Level 2–3 support for desktops and mobile devices using remote and onsite solutions.
• Configure, manage, and troubleshoot Microsoft technologies: Azure AD/Entra ID, Microsoft Intune for compliance and lifecycle management, Windows 11 Pro/Enterprise, and support MacOS devices in mixed environments.
• Handle hardware setup, repair, and lifecycle tasks for laptops, desktops, mobile devices, printers, scanners, VoIP phones, and conferencing gear.
• Provide expert assistance with Microsoft 365 apps (Teams, OneDrive, SharePoint).
• Maintain accurate records in ServiceNow or similar ITSM platforms.
• Manage asset inventory and ensure compliance with organizational standards.
• Collaborate with users at all levels, ensuring clear communication and positive engagement.
• Identify opportunities to improve processes, efficiency, and user experience.

Required Skills & Experience:

• 5+ years in help desk or deskside support roles.
• Strong proficiency in Microsoft ecosystem (Azure/Entra, Intune, O365).
• Solid troubleshooting skills for Windows 11 and MacOS.
• Familiarity with enterprise-scale device management and networking fundamentals.
• Experience with remote support tools (RDP, TeamViewer, etc.).
• Ability to work independently, prioritize tasks, and adapt to changing environments.
• Outstanding interpersonal and communication skills—able to build trust and rapport quickly.
• Demonstrated initiative and ownership in problem-solving and project execution.

Job Type & Location:

This is a Contract position based out of Dodgeville, WI. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type:

This is a fully onsite position in Dodgeville, WI.

Application Deadline:

This position is anticipated to close on Dec 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.