Technical Support Representative (india) - Remote Eligible

Technical Support Representative (India)

New Delhi, India / Remote

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we're looking for a Technical Support Representative to start immediately!

Duties and responsibilities include but are not limited to:

• Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)
• Provide tech support via phone, email, and chat
• Help provide, update, and regularly send out invoices
• Guide customers through the initial stages of interaction with the platform/product
• Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
• Document customer interactions in the CRM and keep records up to date
• Use the client's ticket system to track service requests and customer feedback

Qualifications:

• At least 1 year proven experience as a Technical Support Representative
• Excellent English communication skills, both written and verbal
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary: This is based on experience and skills.

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.