Customer Service Representative (healthcare Industry) - Remote Eligible

Customer Service Representative (Healthcare Industry)

Wing Assistant is looking for a Customer Service Representative to work remotely on an employment-type status. We are working with a client in the healthcare industry.

And we're looking for a Customer Service Representative to start immediately!

Primary tasks include:

• Responding to inbound calls and inquiries from patients, clients, and caregivers, providing accurate information, resolving basic concerns, and ensuring a positive customer experience while adhering to company service standards.
• Handling administrative scheduling by coordinating and booking appointments or care services through the organization's internal scheduling platform, ensuring accuracy, timeliness, and proper documentation.
• Matching and assigning caregivers to clients based on availability, qualifications, and client needs, following a straightforward matching process to ensure continuity and quality of care.
• Performing data entry tasks, including updating client records, caregiver schedules, and service logs in the system to maintain accurate and up-to-date information.
• Managing follow-ups and communications by returning phone calls, voicemails, emails, and SMS messages promptly to ensure timely responses and maintain strong customer relationships.
• Executing general administrative tasks such as filing, record maintenance, and assisting other departments as needed to support overall operations and ensure smooth workflow.

Schedule: US work hours (20-40 hours per week)

Salary: Up to P30,000 per month

Qualifications:

• At least 1 year of proven experience as a Customer Service Representative in the healthcare industry.
• Excellent English communication skills, both written and verbal (at least B2 level).
• Excellent phone, email, and instant messaging communication skills.
• Solid organizational and time management skills.
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP.
• Experience with word-processing software and spreadsheets (e.g., MS Office).
• Knowledge of online calendars and scheduling (e.g., Google Calendar).
• Proactive & confident with keen attention to detail.
• Able to work on a graveyard shift.

Technical requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.