Computer Support Technician

Computer Support Technician

The Computer Support Technician supports computer hardware and software, printers, barcode scanning and labeling equipment, IP phone system and associated equipment, networking devices and other related peripherals and software used throughout the business. The position is responsible for installing, maintaining and supporting key equipment and related systems used in a fast-paced and dynamic manufacturing environment, requiring a sense of urgency, attention to detail and a customer service focus.

Duties and Responsibilities

• Set up equipment for employee use, performing or ensuring proper installation of cabling, operating systems, and appropriate software and peripherals

• Support installation and configuration of manufacturing floor IT equipment including integrations with manufacturing equipment

• Install and perform repairs to hardware, software and peripheral equipment, following documented design or installation specifications.

• Setup user accounts and properly configure security in various systems such as Active Directory, Fenevision, Gmail and others

• Confer with users to provide technical assistance and support and conduct computer diagnostics to investigate and resolve problems. Answer users' inquiries regarding computer software and hardware operation to resolve problems.

• Consult with and resolve major hardware or software problems or defective products with vendors when necessary. Return equipment to vendors for service or replacement.

• Diagnose and correct problems with IT equipment and software that interfaces with manufacturing equipment, working with Maintenance, Vendors and others as required

• Install and maintain network infrastructure including cabling

• Develop documentation and procedures, and/or train users in the proper use of hardware and software.

• Maintain record of daily activities, problems and remedial action taken

• Other duties as assigned.

Qualifications

• Hands-on experience maintaining various IT hardware including PC's, Thin Clients, Printers, Bar Code Scanners and Label Printers preferably in a manufacturing environment

• Ability to support multiple hardware platforms, operating systems, software packages, peripherals and LAN infrastructure including PC's, Printers, Phones, Scanners, Barcode Printers etc.

• Ability to quickly learn software to machine integration details and HMI operation

• Experience working in Active Directory to add and maintain user accounts and groups, control access to IT resources

• Knowledge of basics required to manage virtual PC's using VMware Vsphere client

• Ability to use initiative and independent judgment to analyze problems, identify alternative solutions and project consequences of proposed actions

• Ability to recommend the best options and implement approved solution in support of goals

• Ability to work independently without direct supervision

• Ability to define and resolve problems in a timely manner

• Excellent verbal and written communication skills

• Strong planning and organizational abilities are essential

• Ability to communicate clearly and concisely both orally and in writing and to establish and maintain effective working relationships with those contacted in the course of work

• Bachelor's Degree in Management Information Systems or a related field or technical degree with certifications and experience equivalent to a bachelors

Working Conditions

Drug free workplace

Wear Personal Protective Equipment (PPE) such as safety glasses/side shields, gloves, safety shoes when on the manufacturing floor

Noise level requires hearing protection in designated areas

Seasonal high temperatures and humidity

Work in a team environment

Evening and weekend work sometimes required to perform maintenance or accomplish tasks that cannot be completed during normal business hours

Physical Requirements

Stand and walk on a frequent basis

Lift up to 50 lbs. at waist level and up to 15 lbs. at shoulder level on an occasional basis when moving or installing equipment

Push or pull with up to 45 lbs. of force on an occasional basis when moving equipment

This job requires the use of close vision, distance vision, peripheral vision, and depth perception

Perform work using a ladder or lift on an occasional basis

Stoop, kneel or squat on a regular basis when installing or servicing equipment

Long periods of sitting

Extensive time spent viewing computer monitor(s)

Significant time spent using computer keyboard and mouse to perform job responsibilities