Client Services Representative - Vida Vet Urgent Care

Client Service Representative

At Vida Veterinary Urgent Care, we provide compassionate, high-quality care for pets in urgent situations. Our team is dedicated to creating a calm and supportive environment for both pets and their owners during stressful times. We are seeking a friendly, organized, and empathetic Client Service Representative to join our front-line team and ensure that every interaction with our clients is a positive and memorable experience.

As a Client Service Representative, you will be the first point of contact for clients and play a critical role in setting the tone for their experience at our clinic. You'll handle a variety of responsibilities, from greeting clients to managing communications and helping coordinate patient care. This is a key role that requires excellent communication, problem-solving skills, and a genuine love for animals and people. Client service experience is required. Veterinary experience is a plus, but not required.

Responsibilities:

• Welcome clients and pets upon arrival, ensuring a warm and compassionate experience.
• Answer phone calls, emails, and messages, providing clear, accurate, and empathetic communication.
• Assisting clients with check in & check out process
• Schedule urgent care appointments and manage the flow of patients within the clinic.
• Process payments, and maintain accurate billing information.
• Help maintain a clean, organized, and welcoming reception area.

Schedule & Availability: Applicants must have open availability to work within the following hours of operation:

• Monday-Friday: 11:00 AM – 8:00 PM
• Saturday & Sunday: 9:00 AM – 7:00 PM (Shifts begin half an hour prior to opening)

We are closed all major holidays.

Rotating weekend shifts are a requirement for this position.