Customer Service Supervisor - Part Time

Job Responsibilities

Supervises and delegates tasks to Team Members

Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover

Assists in training of new Team Members, utilizing learning checklists and training materials

Keeps all cases and shelves clean, well-stocked and properly rotated

Resolves difficult customer situations

Ensures all necessary breaks are given

Communicates team concerns to the Team Leader and Associate Team Leader

Communicates attendance issues or concerns to Team Leader and Store Leadership

Sets and achieves the highest standards of retail execution

Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale

Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions

Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover

Provides timely, thorough, and thoughtful performance evaluations

Consistently communicates and models WFM vision and goals

Job Skills

Extensive knowledge of Store Support team procedures and policies

Capable of teaching others in a positive and constructive manner

Demonstrates advanced product knowledge, maintains awareness of new products

Excellent interpersonal, motivational, team building, and customer relationship skills

Product knowledge

Advanced knowledge of regulatory and safety policies and procedures

Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory

Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate

Proficiency with email, Microsoft Office, and operations-related applications

Experience

12+ months retail experience

Physical Requirements / Working Conditions

Must be able to lift 50 pounds

In an 8-hour work day: standing/walking 6-8 hours

Hand use: single grasping, fine manipulation, pushing and pulling

Work requires the following motions: bending, twisting, squatting and reaching

Exposure to FDA approved cleaning chemicals

Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit

Ability to work in a wet and cold environment

Ability to work a flexible schedule including nights, weekends, and holidays as needed

Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.