Tier 1 Help Desk Analysts

Job Title: Tier 1 Help Desk Analyst

We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues. This role is critical in ensuring smooth day-to-day operations by resolving basic IT problems, escalating complex issues, and maintaining high levels of customer satisfaction. Candidates must be able to work onsite three days a week.

Required education:

• High School Diploma/GED
• Preferred education: Associate's Degree/College Diploma

Required technical and professional expertise:

• 1+ year of experience in customer service or help desk role.
• Basic understanding of Windows OS, Microsoft Office Suite, and common enterprise applications.
• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
• Strong communication and problem-solving skills, with attention to detail.
• Ability to work independently and as part of a team.
• Must be eligible to obtain Public Trust clearance upon hire.

Preferred technical and professional experience:

• Experience in a federal or government consulting environment.
• Knowledge of Active Directory, VPNs, and remote desktop tools.
• CompTIA A+, ITIL Foundation, or similar certifications.
• Associate degree or technical certification.

Salary Range: $34,510 - $64,090