Tier 1 Help Desk Analysts

Tier 1 Help Desk Analyst

Employer is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues. This role is critical in ensuring smooth day-to-day operations by resolving basic IT problems, escalating complex issues, and maintaining high levels of customer satisfaction. Candidates must be able to work hybrid, onsite three days a week. Required education: High School Diploma/GED. Preferred education: Associate's Degree/College Diploma. Required technical and professional expertise: 1+ year of experience in customer service or help desk role. Basic understanding of Windows OS, Microsoft Office Suite, and common enterprise applications. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira). Strong communication and problem-solving skills, with attention to detail. Ability to work independently and as part of a team. Must be eligible to obtain a Public Trust clearance upon hire. Preferred technical and professional experience: Experience in a federal or government consulting environment. Knowledge of Active Directory, VPNs, and remote desktop tools. CompTIA A+, ITIL Foundation, or similar certifications. Salary Range $30,100 - $51,600