Customer Service Representative - Remote Eligible

Healthcare Platform Support Specialist

Are you someone who thrives in a fast-paced environment, enjoys solving problems, and brings a calm, professional presence to every interaction? We're seeking a versatile team member with a keen eye for detail who can provide both administrative and technical support to users of a specialized healthcare platform. This role requires a private, interruption-free workspace to ensure focus and confidentiality throughout the workday, and candidates must reside in one of the following states: VA, MD, DC, CT, MI, NJ, NC, FL, SC, OH, TX, UT, or WV.

What You'll Do

As a key point of contact for healthcare professionals and commercial users, you'll handle a mix of credentialing, troubleshooting, and user support tasks. You'll be part of a collaborative team that values precision, responsiveness, and a proactive mindset. Your day-to-day will include:

• Responding to user inquiries via phone, email, and ticketing systems
• Troubleshooting platform issues and guiding users through solutions
• Verifying credentials and onboarding new users
• Maintaining accurate records and generating reports
• Participating in team meetings and contributing to process improvements
• Supporting ad hoc projects and operational tasks

What Makes You a Great Fit

You're someone who:

• Communicates clearly and professionally, especially over the phone
• Can prioritize and pivot easily in a dynamic environment
• Enjoys helping others and solving problems
• Works well independently and as part of a team
• Brings a positive, solutions-focused attitude to every challenge
• Pays close attention to detail and maintains accuracy in all tasks
• Has a dedicated, private workspace free from interruptions

What You Bring

+ Experience in customer service, especially in high-volume settings

+ Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams, SharePoint)

+ Strong organizational skills and attention to detail

+ Ability to obtain a Public Trust Clearance

+ Bachelor's degree or higher

+ Prior experience working remotely is highly preferred

+ Previous IT helpdesk or technical support experience

Additional Details

+ Full-time, Monday–Friday, 8:30 a.m. to 5:00 p.m. (ET)

+ Fully remote role, with potential for future on-site requirements based on contract needs

+ Considering candidates located in VA, MD, DC, CT, MI, NJ, NC, FL, SC, OH, TX, UT, or WV