Account Manager, Government Solutions

Account Manager, Government Solutions

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a proactive Account Manager, Government Solutions to join our Government Solutions team for North America. In this role, you will be responsible for driving customer loyalty, retention, and revenue growth by ensuring the delivery of high-quality services and building strong, strategic client relationships. This critical role is a key member of the National and Vertical Sales team, partnering with Directors and Account Executives (AE) to support all service lines and manage customer success within assigned accounts.

What You'll Do

In this role, you will:

• Build and maintain strategic customer relationships, partnering with key decision-makers to understand their business objectives, structure partnership strategies, and ensure superior customer satisfaction.
• Assess customer needs for Iron Mountain products and solutions, developing account strategies and business plans to drive "wake-up" opportunities, particularly in accounts with a low Share of Wallet.
• Assist the sales team by creating and managing proposals, quotes, Statements of Work (SOWs), and account plans, and supporting the contract renewal process when necessary.

What You'll Bring

The ideal candidate will have:

• Experience supporting National/Vertical Sales accounts and service lines in a customer-facing role.
• Strong knowledge of organizational information management needs, industry trends, and the competitive environment.
• Proven ability in stakeholder management, employing methods of persuasion to solicit agreement and explaining the value of total solution offerings.
• Demonstrated proficiency with tools like Salesforce.com (SFDC) to proactively uncover customer contacts and key decision-makers.

What We Offer (Benefits)

10% travel + Competitive compensation and benefits aligned with the experience. Flexible work options/alternative work options to support work-life balance. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth.

Ready to drive customer success and grow with a global leader? Apply now to become our next Account Manager and help our clients manage their information with confidence! Reasonably expected salary range: $93,400.00 - $124,500.00 + commissions.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.