Customer Services Administrator

Customer Services Administrator

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The Role: To be the main point of contact for key customer accounts, co-ordinating communication to the customer, to achieve the agreed business performance objectives for both MPS and our customers.

How you will impact us:

• Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload
• Establish and maintain customer specification files
• Understand and follow Standard Operating Procedures for customer communication
• Contribute to achieving individual account and departmental objectives
• Verify the application of correct customer prices to orders and dealing with price issues and price requests
• Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications
• Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business
• Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date
• Assist in the provision of accurate monthly performance reports as required by customers
• Assist in the monthly KPI reporting
• All Data requests should be dealt with in a timely manner
• Assisting stock checks and/or queries
• Ensuring that there is a level of general system housekeeping, e.g. closing down jobs
• Keeping on top of obsolete items/destructions
• Checking Proofing, Artwork or pdf requests
• Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence

What you will need to succeed:

• C. 2- 3 years of relevant Customer Services team / account responsibility
• Confident communication/presentation skills
• Team working experience
• Negotiation skills
• Good knowledge of a packaging business/manufacturing process desirable
• IT literate to intermediate level on Excel, Word, Outlook
• Highly accurate standard of information output
• Enjoys customer contact / relationship building
• Organised approach to administration tasks i.e. filing, collation of information
• Able to prioritise tasks / enquiries from different sources
• Degree of self-motivation to learn new business capabilities / products
• Interpersonally effective / comfortable within a team structure
• Reacts calmly under pressure
• Outgoing, clear communicator
• Positive approach to problem-solving
• Co-operative, approachable, flexible character
• UK driving license

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.