Customer Service Representative

Customer Service Representative

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The Customer Service Representative provides administrative support to the site business office focusing on scheduling logistics, shipping information and report generation.

How you will impact Smurfit Westrock:

• Communication with suppliers for load scheduling.
• Administer billing, load allocations and trip tickets.
• Ensure all required paperwork has been completed and is in good order.
• Completing monthly generation reports for suppliers/vendors.
• Creating monthly rental/baler charges, AP manual voucher spreadsheet and entering miscellaneous invoices.
• Compiling and completing End Of Month closing duties.
• Completing and posting Sales Accrual data.
• Completing Brokerage Sales Accrual data.
• Completing JE Stats Accrual (purchase & sales tons).

What you need to succeed:

• Intermediate level competence with Microsoft Office and general computer literacy.
• Preferred 1+ years of administrative experience.
• Effective verbal communication and customer service skills.
• Ability to communicate effectively and demonstrate courtesy and tact when interacting with other employees and customers.
• Good organization skills; attention to detail and accuracy; ability to work on multiple administrative tasks; ability to effectively communicate department policies and procedures.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.