Customer Service Representative

Sr. Coord, Customer Service

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

CUSTOMER SERVICE REPRESENTATIVE

The salary range for this position is $48,000-$80,000, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.

MONDAY – FRIDAY 830A-530P

Manages sales orders from order processing through delivery and any related inquiries or issues for three manufacturing locations that operate as complex. Incumbents utilize the following to achieve results: knowledge of products and manufacturing capabilities, teamwork, effective communication, and problem-solving skills. The position requires an engaged, self-starter that works with general supervision as needed and one who maintains an ongoing commitment to increasing customer satisfaction. Standard procedures are followed to accomplish assigned tasks.

How You Will Impact Smurfit Westrock:

• Serve as a critical communication link between customers and Smurfit Westrock
• Serve as an intermediary between various departments to execute customer commitments
• Fosters Customer Relationships
• Perform data entry functions for order entry and other tasks
• Complete reports as needed- typically customer request
• Actively participate in appropriate project teams for operational and system improvement
• Other duties as assigned

What You Need To Succeed:

• Engaged self-starter with a proactive, customer advocate focus -understanding the order through the entire process
• Requires a high level of attention to detail
• Strong math skills and Excel required calculations
• Excellent written and verbal communication skills taking PO and be able to explain to team
• Teamwork and collaboration skills
• Ability to effectively multi-task, be self-managed, and manage time effectively
• Continuous improvement mindset
• Appreciation for work life balance
• Conflict management tools to help the teamwork through those situations
• Relevant work history will be strongly considered in absence of degree

Knowledge of industry and manufacturing is a plus. Knowledge of Six Sigma or lean manufacturing process as it relates to customer service is a plus.