Digital Banking Specialist - Client Services

Join Our Team as a Digital Banking Specialist!

Are you someone who thrives in fast-paced environments, thinks on your feet, and genuinely enjoys helping customers? We're looking for confident, tech-savvy individuals who aren't afraid of the phone and are passionate about guiding customers through digital banking solutions.

As a Digital Banking Specialist, you'll be the first point of contact for our business and organisation customers, helping them navigate our two-to-sign digital platforms. Whether it's troubleshooting, answering queries, or offering guidance, your ability to deliver exceptional customer care will be key.

About the Role:

• Provide exceptional technical and administrative support for user and payment queries
• Confidently assist customers via phone and email, using strong communication and problem-solving skills
• Think quickly and act professionally to resolve issues and provide solutions
• Help customers understand and navigate digital banking platforms
• Liaise with third-party providers to ensure timely and lasting resolutions
• Maintain a strong working knowledge of banking products and services

What will you bring?

• Contact centre or helpdesk experience
• Proven customer service skills in a professional setting
• Excellent communication, attention to detail, and time management
• Confidence in learning new digital platforms and navigating technology
• A proactive mindset and ability to think on your feet
• Knowledge of Westpac's two-to-sign digital banking platforms (Corporate Online, Business Online, Westpac One for Business) is a plus
• General banking experience and experience working with business or corporate clients is desirable

Our Organisation:

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, our customers, and our communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!